Everything you need to know before moving

The price depends on several factors, including the distance between locations, the number of rooms, the amount of furniture, the number of workers required, access conditions, floors, elevators, packing services and any heavy or special items.

The online calculator provides an initial estimate based on the information you enter. Movento may confirm or adjust the final price after reviewing the complete details of the move, especially when there are difficult access conditions, heavy objects or additional services.

No. Any expected additional costs should be explained before the move is confirmed. It is important to provide accurate information about stairs, elevators, parking, walking distance, heavy items and the quantity of belongings so that the quote is as accurate as possible.

Yes. For large homes, multiple pickup locations, special furniture, business relocations or moves that do not fit the standard calculator, you can provide additional details and request a personalised quotation.

Booking as early as possible is recommended, especially for weekends, public holidays and the end of the month. For a normal home move, one to three weeks of notice is helpful, although shorter-notice requests may still be possible depending on availability.

The duration depends on the number of belongings, travel distance, building access, parking, floors, elevators and the number of workers. A small local move may take only a few hours, while a larger move may require a full day or longer.

Yes, subject to availability. Contact Movento as soon as possible when you need to change the date or time. Giving early notice makes it easier to find another suitable appointment.

Contact Movento as soon as possible if you need to cancel. The applicable cancellation conditions may depend on how close the cancellation is to the booked moving date and whether workers, vehicles or additional services have already been reserved.

Yes. Packing assistance can be included depending on the requirements of the move. This may include packing household items, protecting furniture and preparing fragile belongings for transport.

Packing materials may be provided or included as an additional service. Mention the number of boxes and the type of belongings you need to pack when requesting your quotation.

Small and light items should normally be removed and packed separately. Heavy, fragile or valuable items should not remain inside furniture during transport. Movento can advise you based on the type of furniture involved.

Wrap fragile items individually using protective paper, bubble wrap or suitable packing material. Place them in strong boxes, fill empty spaces and clearly label the boxes as fragile. Valuable or highly personal items should be transported separately whenever possible.

Tell Movento about the floor number, elevator availability, staircase width, entrance size, parking restrictions and the distance between the vehicle and the property. These details help determine the correct number of workers, equipment and time required.

Movento can still carry out moves in buildings without elevators. However, stairs and higher floors may increase the time, physical work and cost. The correct floor information should be included in your request.

The customer should provide accurate parking information and, where required, arrange permission or space for the moving vehicle. Movento can discuss the access requirements with you before the moving date.

Yes, depending on the item, property access and equipment required. Pianos, safes, large wardrobes, appliances and other heavy objects must be declared before the move so that Movento can assess the job safely.

Furniture can be protected using blankets, wrapping material, straps and other suitable equipment. The exact protection depends on the furniture type, transport distance and services included in the quotation.

Insurance and liability conditions should be confirmed as part of the final booking. Movento will provide the applicable information before the service is confirmed. Customers should declare particularly valuable, fragile or unusual items in advance.

Yes. Appliances such as refrigerators, washing machines and ovens can be transported when they are properly disconnected and prepared. Customers should follow the manufacturer's preparation instructions before the moving team arrives.

Storage availability may depend on the location, duration and amount of space required. Include the required storage period and the approximate quantity of belongings when contacting Movento.